I want to return the item. How does that work?
I have received a wrong article. What should I do?
Please follow the next steps if you want to return a product or have received a wrong article. Only then can we can guarantee a rapid completion of the return.
1. Please contact us before returning your order.
2. Wrap up the article carefully.
3. Attach a copy of the invoice to your return
4. Fill out the below return form and sent this to us.
The delivered product is damaged. What should I do?
We pack our products carefully. Unfortunately we cannot always prevent shipping damage. In principle, the carrier is responsible for this. Please act as follows:
1. Always unwrap the items to check for possible transport damage.
2. In case of damage always have the carrier note this on the consignment note.
3. Receive the item (certainly not refuse or return).
4. Please contact us within 5 days.
Only then can we and rapidly deliver replacement material.