Return Policy

 

Before you request or arrange the return of a product, please read the information below carefully.
You may return any delivered products you have purchased within 10 calendar days of delivery for any reason (including if you simply change your mind). To do so you must notify us in writing via email or post within 10 calendar days of delivery. If you are returning a product for any reason, except damage (informed to us on delivery date) or manufacturer defect, you must pay the costs of returning the products to us or our suppliers. All returned products must be completely disassembled and correctly placed in all original packaging.
We may require photographic evidence of the satisfactory condition of the item you are returning.  

Please contact our return team (e.g. Letter, Fax, E-Mail)

Jakob Ruers GmbH & Co. KG
Sittarder Str. 31
52538 Selfkant Tüddern
Germany

Tel +49 2456 948
Fax +49 2456 3662
E-Mail info@outdoor-toys-europe.com

To return an item, please pack the item securely, enclosing the completed form. For your own protection we recommend that you use a recorded-delivery service. This return policy does not affect your statutory rights.

Right to Cancel
In addition, under the Consumer Protection (Distance Selling) regulations you may cancel your order for any reason within 10 working days following the day on which you receive the goods.
Please ensure that the goods are returned in their original condition.
You should notify us in written form (e.g. Letter, Fax, Email).

 

Returnadress:

Jakob Ruers GmbH & Co. KG
Sittarder Str. 31
52538 Selfkant Tüddern
Germany

Tel +49 2456 948
Fax +49 2456 3662
E-Mail info@outdoor-toys-europe.com

We will reimburse you in full on receipt of the returned goods in our warehouse. You will, however, be responsible for the costs of returning the goods to us (unless these goods are faulty or have been delivered by us in error).

Jakob Ruers GmbH & CoKG