Where can I find the delivery costs?
You can find the delivery costs in each auction under the sign delivery costs. Please check the different postal zones!
Can I pick up my item?
Collection is unfortunately not possible, because we ship from Germany.
What if a product is out of stock?
We put in a lot of effort to keep our warehouse fully stocked. However, on occasion, our stock levels do run down. If this is the case, we make sure that our on-line product pages are updated regularly so you will be advised if the particular product is currently out of stock. If you happen to order an item that is not currently available, we will endeavour to find a similar product. If this is not possible, we will reimburse your payment in full.
What if I find the same product cheaper elsewhere?
We work very hard to price our products competitively and we pride ourselves on working closely with our suppliers to achieve this. Should you source an item elsewhere, which is identical to ours, at a cheaper price, please give us the opportunity to better it. Please click here.
How will my goods be delivered?
In most cases, you will be contacted prior to delivery by the supplier of the particular product (s) you ordered. You will note from our product pages that we state an approximate delivery period in working days. If you have any query regarding delivery, please contact our Customer Care Team on +49 2456 948 who will be more than happy to advise you. If the supplier needs to be contacted on your behalf, our staff can do that for you too.
What sort of guarantee do you offer
On the timber of the playframes is 5 years guarantee.
We work alongside our suppliers who, in most cases, offer their own product warranties and guarantees.
